Mark Pillans

    Website privacy policy

    The below constitutes the privacy policy for users of this website.
    A separate privacy statement relating to clinic patients is available here: Clinic privacy policy.

    Website privacy policy

    Last revised: 24 June, 2026

    1. INTRODUCTION

    I, Mark Pillans, am committed to preserving your privacy. Please read the following privacy policy to understand how we use and protect the information you provide to me.

    2. TYPES OF INFORMATION COLLECTED BY MARK PILLANS

    I collect and process the following information

    a) Personal Data

    This is data that identifies you or can be used to identify or contact you, such as your name, address, email address, phone number and payment details. Such information is only collected from you when you voluntarily submit it to me. I use it to communicate with you in relation to your status as a patient of herbal medicine or healing.

    I may also use this data to contact you through a newsletter. You will have the opportunity on these occasions to opt out from this communication if you wish.

    b) Digital Information

    Digital information data may be collected when you visit my website, including IP-addresses, browser data, traffic data, social media behaviour, and user patterns. If you subscribe to my newsletter, I may collect data regarding which newsletters you open, your location when opening them and whether you access any links inserted in the newsletters.

    c) Non-Personal Data

    Like most websites I may gather statistical and other analytical information on an aggregate basis of all visitors to my website. This non-personal data comprises information that cannot be used to identify or contact you such as demographic information.

    3. PURPOSES FOR WHICH I HOLD YOUR DATA

     a) Non-Personal Data:

    I may use the non-personal, anonymised data gathered from my website to get a better understanding of how the website is used and which pages are of most interest to visitors.

    b) Personal Data:

    When contacting me, I may store your full name, email and phone number for the purpose of communicating with you.

    C) Digital Information Data:

    I use the Digital Information data gathered from visitors to my social media platforms in an aggregate form to help me better design and organise my social media activity.

    4. STORAGE OF INFORMATION

    The information provided by you to me can be either manually provided or electronically.  In the case of manually provided information, this will be kept in a locked, secure location.

    Any electronic information provided by you is held on secure services. 

    If you intend to email me sensitive data, I recommend you set up a Protonmail email account (free via https://protonmail.com), which will keep your information securely encrypted and only accessible between ourselves (my email runs through this system, however you can still email me from any email system but non-Protonmail accounts will not be encrypted).

    However, the nature of the internet is such that I cannot guarantee or warrant the security of any information transmitted to me via the internet.  No data transmission over the internet can be guaranteed to be 100% secure.  Any transmission of data is therefore at your own risk.

    5. SECURITY

    I take appropriate measures to ensure that any personal data is kept secure, including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way.

    Credit card payments by via telephone/email will only be retained until payment has been successfully completed.

    6. RETENTION

    Personal identifiable data collected from this website during contact is retained for a maximum of 3 years.

    7. YOUR RIGHTS

    You have the following rights:

    • be informed about processing of your data – which this Privacy Statement does;
    • access your personal data;
    • object to personal data processing;
    • object to any direct marketing – either use the ‘unsubscribe’ button on my emails or via the form on this page: https://markpillans.uk/contact.
    • require me to correct any mistakes in your information which I hold;
    • require the erasure of personal data concerning you in certain situations.

    To access any of these rights, please contact me via the form on this page: https://markpillans.uk/contact, ideally with the subject ‘GDPR DATA RIGHTS’.

    Also, if you prefer, a correspondence address is available on request.

    8. GDPR DATA PROTECTION RIGHTS

    I would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

    • The right to access – You have the right to request copies of your personal data. I may charge you a small fee for this service.
    • The right to rectification – You have the right to request that I correct any information you believe is inaccurate. You also have the right to request that I complete the information you believe is incomplete.
    • The right to erasure – You have the right to request that I erase your personal data, under certain conditions.
    • The right to restrict processing – You have the right to request that I restrict the processing of your personal data, under certain conditions.
    • The right to object to processing – You have the right to object to my processing of your personal data, under certain conditions.
    • The right to data portability – You have the right to request that I transfer the data that I have collected to another organisation, or directly to you, under certain conditions.

    If you make a request, I have one month to respond to you. If you would like to exercise any of these rights, please contact me via the form on this page: https://markpillans.uk/contact, ideally with the subject ‘GDPR DATA RIGHTS’.
    Also, if you prefer, a correspondence address is available on request.